Privacy Policy

Last updated: June 23, 2026

This Privacy Policy describes how ViaCare Health LLC (“ViaCare,” “we,” “us,” or “our”), a Florida limited liability company doing business as Palm Beach Physical Therapy, collects, uses, and discloses information in connection with our website at viacare.health and our text-messaging program. By using our website or providing information to us, you agree to the practices described here.

Protected health information. Information we create or receive in our role as a healthcare provider and AHCA-licensed Health Care Service Pool may be “protected health information” governed by HIPAA and our separate Notice of Privacy Practices, not by this Policy. This Policy applies to information collected through our website and our SMS program.

Information we collect

Information you provide. Contact details (name, email address, telephone number, agency or employer), professional and credentialing information from clinicians, and the contents of messages you send us.
Mobile and messaging information. Mobile phone numbers and messaging-consent records for individuals enrolled in our SMS program.
Automatically collected information. Standard technical data such as IP address, browser type, and pages visited, collected through routine web logging and analytics.

How we use information

To respond to inquiries and communicate with agencies, clinicians, and partners;
To schedule visits and coordinate coverage, and to manage clinician credentialing, licensure, and compliance;
To send transactional text messages (see “Text messaging” below);
To operate, secure, and improve our website; and
To comply with legal, regulatory, and contractual obligations.

Text messaging (SMS)

ViaCare Health uses SMS text messaging to send scheduling and credentialing notices to clinicians in our service pool. Our messages are transactional and operational in nature. We do not send marketing or promotional text messages.

Consent. We send text messages only to individuals who have provided their mobile number and agreed to receive them, typically during onboarding or engagement with ViaCare. Consent to receive text messages is not a condition of employment or engagement.
Message frequency. Message frequency varies based on scheduling and credentialing activity.
Cost. Message and data rates may apply, depending on your mobile carrier and plan.
Opt-out. You can cancel at any time by replying STOP to any message. You may continue to receive operational communications by other means.
Help. Reply HELP for assistance, or contact us at info@viacare.health.

No sharing of mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third parties. Information may be shared only with service providers that help us operate our messaging program (for example, our messaging platform), and only as needed to deliver the service.

How we share information

We do not sell personal information. We may share information with: service providers and subcontractors acting on our behalf (such as scheduling, messaging, and IT vendors) under appropriate confidentiality obligations; the home health agencies we contract with, as necessary to coordinate clinician coverage; and government or regulatory authorities where required by law. Subject to the SMS provisions above, we share mobile opt-in data with no one for marketing purposes.

Data security

We maintain administrative, technical, and physical safeguards designed to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices

You may opt out of text messages as described above, and you may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to legal and recordkeeping requirements.

Children’s privacy

Our website and services are directed to businesses and professionals and are not intended for children under 18. We do not knowingly collect personal information from children.

Changes to this Policy

We may update this Policy from time to time. Changes are effective when posted, with the “Last updated” date revised accordingly.

Contact us

ViaCare Health LLC, West Palm Beach, Florida · info@viacare.health